Thinca Inc. (Headquarters: Chiyoda-ku, Tokyo; CEO: Takahiro Ejiri; Securities Code: 149A), a company that develops and sells the communication platform “Kaikura（Kaiwa-Cloud）,” is pleased to announce that in April 2025, the platform’s Monthly Recurring Revenue (MRR) exceeded 100 million yen and its Annual Recurring Revenue (ARR) surpassed 1.2 billion yen.
Guided by our corporate philosophy of “Making conversations more interesting with IT,” Thinca develops and sells “Kaikura” a communication platform that unifies various communication channels, including phone calls, emails, web conferences, and SMS. By digitizing all customer interactions and visualizing communication history based on customer information, the platform helps businesses accelerate their growth by improving the efficiency of customer service and enhancing customer satisfaction through better, more personalized service.
This achievement of an MRR of 100 million yen and an ARR of 1.2 billion yen is driven by several factors, including a steady increase in the number of active user locations in key industries such as automotive and real estate (up 20.6% YoY*), a rise in the Average Revenue Per Account (ARPA) (up 32.2% YoY*), and the maintenance of a low churn rate (0.28%*). Furthermore, the increasing need for measures against “customer harassment” in recent years has also contributed to our growth.
Having entered our “second founding period” with our listing in March 2024, Thinca will continue to support corporate communication reform and contribute to further business growth by focusing on initiatives such as leveraging AI.
*The number of active user locations, ARPA, and churn rate are as of Q1 2025.
About Kaikura(Kaiwa Cloud)
“Kaikura(Kaiwa Cloud)” is a communication platform that centralizes interactions from various communication apps such as phone calls, emails, web conferences, and SMS. Even when different communication methods are used, the platform organizes communication history by customer, allowing staff other than the original contact to understand the full context of past interactions and provide seamless customer support.
Since its launch in August 2014, “Kaikura(Kaiwa Cloud)” has been used by over 2,900 companies at more than 5,700 locations. The service has received numerous accolades, including being certified as an official commissioned product by NTT East in December 2015, receiving a Special Award at the 8th Chiyoda Business Awards in February 2016, a Special Award in the Service Division at the “World-Class” Tokyo Competition 2018 in November 2018, and the Best Innovation Award in the ASP/SaaS Support Business category at the ASPIC IoT-AI-Cloud Awards 2020 in November 2020. In January 2023, it was recognized as a “2023 Winter Leader” in the CTI category at the “ITreview Grid Award.” In March 2023, it was named “Good Service” and awarded “No. 1 in Customizability” in the Call Center System (Inbound) category at the BOXIL SaaS AWARD Winter 2023.
Official “Kaikura ” Website: https://kaiwa.cloud/
Contact
Thinca IR : ir@thinca.co.jp